Privacy Policy

Last updated: August 2026

Introduction

orchard-glow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, and any other information you provide when contacting us or submitting enquiry forms.
• Service-Related Information: Details about your property requirements, preferences, budget parameters, and other information relevant to our services.
• Technical Information: IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
• Cookie Data: Information collected through cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our property consultancy services
• To respond to your enquiries and communicate with you about our services
• To personalise your experience and tailor property recommendations
• To analyse website usage and improve our online presence
• To comply with legal obligations and protect our legitimate interests
• To send administrative information, such as updates to our terms and policies

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests and does not unduly affect your rights.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website and conducting our business.
• Legal Requirements: We may disclose information where required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under applicable data protection laws, you have the following rights:

• The right to access your personal information
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and maintained on systems located outside of your jurisdiction. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

orchard-glow
14 Berkeley Square
Clifton, Bristol BS8 1HP
United Kingdom

Email: [email protected]